Experience
FM
2018 — Present
- Led design on Polaris, an enterprise field engineering tool now used by 1,500+ engineers globally — a complete modernization of a system dating to 2001
- Directed a team of 6 designers on high-priority strategic projects; mentored across a broader team of 20 at peak, building design culture and elevating team craft
- Conducted 100+ participatory design sessions and led 40+ workshops; produced monthly Research Playbacks that built stakeholder trust and informed executive decisions
- Pioneered AI-assisted design workflows using Figma Make and Claude, accelerating prototyping and concept exploration
- Advocated for user-centered outcomes while balancing business goals, technical constraints, and organizational change
IBM iX
2013 — 2018
- Led the State Street Design System — unifying 166 products under a shared design language adopted enterprise-wide, with measurable gains in consistency and experience quality
- Designed SugarIQ for Medtronic — an AI-powered diabetes companion using Watson to predict hypoglycemic events up to 3 hours in advance, launched on Guardian Connect CGM
- Led teams of 6–7 across design, research, and client stakeholders on multi-million dollar engagements for Google, Hasbro, Boston Children's Hospital, and State Street
- Guided 3 clients through enterprise Design Thinking transformations; facilitated Design Camps bringing clients in for week-long immersive workshops
- Certified IBM Design Thinking Coach; mentored designers and cross-functional teams in human-centered frameworks across all client engagements
Philips Lightolier
2011 — 2013
- Designed integrated digital campaigns, microsites, and wireframes; created 3D advertising assets and storyboards for animated experiences
Freelance Designer
2007 — 2013
- Brand identity, print, web, and motion for clients across New England
Core Skills
UX & UI Design · Design Systems · Design Leadership · Design Thinking
Workshop Facilitation · Team Mentorship · Participatory Design · User Research
Rapid Prototyping · Accessibility · Strategic Planning · Stakeholder Management
Agile/Lean · AI-assisted Design · Design Culture
Tools
Figma · Figma Make · Adobe CC · Axure · Mural · Sketch · InVision · Claude
HTML · CSS · Final Cut Pro · 3DS Max · Microsoft Office