Designer · Somerset, MA

Someone's last
best experience
becomes their
minimum expectation.

— Stan Phelps

I'm Kyle — I focus on experiences that become expectations.

15+ years of design thinking across enterprise systems, health tech, and the moments that stick with people.

See my work About me
Kyle Thiboutot
Principal Designer
Kyle Thiboutot
Worked with
IBM State Street Medtronic Hasbro FM Global Philips Google

Design that raises the bar — then clears it.

Selected
work.

Featured projects All projects →
State Street
Design Systems
↗
State Street · IBM iX
A shared language for 166 products
How do you unify an enterprise with no shared design foundation? Start with the people.
 FM Global
Product Design
↗
FM Global
A client portal nobody used — and what we built instead
44 client calls. 33 internal interviews. One question.
 Medtronic
Health Tech
↗
Medtronic · IBM iX
Designing trust into diabetes care
The SugarIQ app had to make people feel safe.
 Design Thinking
Workshop
↗
IBM iX
Teaching teams to think differently
Design thinking is not a process. It is a mindset shift.
 Disney Experience
Concept Project
↗
Disney · Unsolicited Redesign
Redesigning the Disney Experience app
The most magical place on Earth deserves an app that feels like it.
 Hasbro
E-Commerce
↗
Hasbro · IBM iX
Rebuilding a beloved toy shop
Nostalgia is powerful. Redesigning Hasbro meant honoring it while moving forward.
About

I have spent 20 years designing experiences for people — and another 20 obsessing over the ones that shaped me.

Started in print and motion. Moved into digital. Led design at IBM iX across financial services, healthcare, and consumer brands. Now at FM Global building visions for the future of enterprise client experience.

More about me
20+
Years of design experience
100+
Participatory design sessions led
1,500+
Engineers using Polaris globally
166
Products unified at State Street
Let's work together

Expectations only move in one direction. Let's get ahead of them.

kthiboutot@gmail.com →
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